How to log a field incident and track a case

1. Open Incidents and start a new one. What was reported, the location, and any animals already known to be involved.
2. Assign it on the Dispatch board. It shows every open incident, so whoever is answering calls can see what is out there before picking up the radio.
3. Open a case if it needs one. A case groups the incidents, animals and people involved in one situation - use it once a single call becomes an ongoing matter.
4. Add a citation if one is issued. Recorded against the case, so the paperwork and the incident it came from are the same record.

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